Installation
Web-Access 
Outlook 2003+
Mobile Users
Help for Admin / SLT
How do I connect to Outlook 2003 and 2007 for the first time?
- Outlook 2007 has stopped working after moving to a wireless network
I do not have the RPC over HTTPS option in Outlook
- I receive the error message "Your Exchange Server administrator has blocked the version of Outlook that you are using. Contact your administrator for assistance"
How do I export my old mailbox?
- How do i Bypass the Spam Filter?
How do I connect to Outlook for the first time?
Configure Microsoft Outlook 2003 to Primary Email (PDF Download)
Use Autodiscover to Configure Microsoft Outlook 2007 to Primary Email (PDF Download)
Manually Configure Microsoft Outlook 2007 to Primary Email (PDF Download)
Check your version of Outlook
Please run our Workstation prep tool to check for connectivity, the correct version of outlook and configure the security settings on your computer. Download Workstation Prep Tool
Outlook 2007 has stopped working after moving to a wireless network
Please see our guide: Fixing Outlook 2007 when moving to a wireless networkAdditional Scripting Help for Configuring Outlook 2003 to Primary Email:
For Nmap related problems, run these commands in Nmap
nmap -sT -p 443 www.primaryemail.co.uk -P0
nmap -sT -p 135 www.primaryemail.co.uk -P0
nmap -sT -p 1026 www.primaryemail.co.uk -P0
If they fail then your connection is being filtered - in this case you need to speak to your internet provider
I do not have the RPC over HTTPS option in Outlook
It is possible you need to upgrade your version of office.
To download office updates
See the Microsoft Office Update Website and click Office update (top right of the screen). Then follow the on screen instructions
I receive the error message "Your Exchange Server administrator has blocked the version of Outlook that you are using. Contact your administrator for assistance"
It is possible you need to upgrade your version of office.
To download office updates
See the Microsoft Office Update Website and click Office update (top right of the screen). Then follow the on screen instructions
Spam Filter Bypass Option
To bypass our spam filter, please ask your Primary Email Administrator to add your email address to the Spam Whitelist. This will ensure your webmail account is unfiltered.
How do I export my old mailbox?
If you would like us to export your Outlook Mailbox and/or Calendar, please Contact Us. The charge is £10 per mailbox/calendar and is performed using our remote assistance service.
Alternatively, follow the instructions below if you would like to export your emails before changing to primary email.
Export your old outlook mailbox
1. Click File
2. Import and Export
3. Export to a file
4. Personal Folder File .pst
5. select the item you wish to export
6. click next
7. Select the location you would like to backup the file to ie c:\pstbackup.pst
8. Click Finish
Import your old outlook mailbox into Primary Email
1. Configure outlook to primary email as normal
2. Click File
3. Import and Export
4. Import from another program or file
5. Personal folder File
6. browse to the backup file ie c:\pstbackup.pst
7. Click Next, Next, OK