Help for ICT Technician (Setup & Installation)

  1. Installation Guide and Setup Files

  2. What is an MIS

  3. I added a user into our school MIS but they have not appeared on primaryemail

  4. MX Records: Test and request changes with your ISP

  5. Manually Run Auto-Update: Instantly update SIMS data to create new Primary Email accounts

 

Installation Guide and Setup Files

Once you have signed up to Primary Email, we will send a confirmation email and fax with a link to the setup file and full installation instructions. You can download the MIS setup file from the links below.

Simply unzip and run the client setup file on your MIS (Admin) Server and enter the username & password supplied by Primary Email in your confirmation email/fax.

Once you have installed the client setup file on your MIS server, your email accounts will be created on the Primary Email system within 24 hours (a confirmation email will be sent to your nominated email address).

The final step (if you have not subscribed to the Premium package and you have not requested the MX record transfer service when ordering) is to request your MX record transfer with your ISP (see MX Records for full details).

Download: Primary Email Installer for SIMS systems



What is an MIS?

An MIS is a management information system; the two MIS systems generally used are CMIS and SIMS.



I added a user into our school MIS but they have not appeared on primaryemail

Please check you have set the user as CURRENT or on roll in your MIS.

You may not have updated the client software on your MIS server for sometime, please see the latest Installation Guide and Setup Files to update your MIS setup client (you will recieve notification emails if your MIS setup client is out of date).

Finally, the process of updating MIS user names to Primary Email can take up to 24 hours. To send the updated MIS information instantly, please see Manually Run Auto-Update.



Manually Run Auto-Update: Instantly update SIMS data to create new Primary Email accounts

1. Log onto the SIMS or CMIS server
2. Click Start -> Settings -> Control Panel -> Scheduled Tasks
3. Right click on Primary Email automatic update, then click Run.

This will send the latest list of accounts from your SIMS/CMIS server to Primary Email. We will then automatically create any new accounts, based on the SIMS/CMIS data. We will also send an email confirmation of any changes made.