How do we start using Primary Email

After you have signed-up simply install the Primary Email setup file and we will automatically create email addresses. We use the data from your Management Information System (SIMS, CMIs etc.) to create usernames and distribution lists (staff, classes and teachers). Once installed, the service will be active within 24 hours. If you wish to use your school email address (@gfl.ac.uk or @school.town.sch.uk), there is usually a 2-3 day transfer period.

Do you offer bulk purchase discounts?

Quantity discounts are available for cluster groups of schools or LEAs. Please contact us to request a quote.

Can we export our current mailboxes?

This is a service we provide for a one-off fee of £10 per mailbox. Only Exchange compatible Mailboxes can be exported. Please specify when ordering using the web-order form.

Can we use our current school email address?

Yes, we recommend transferring the school DNS (this is @school.ngfl.ac.uk or @school.town.sch.uk part of the address) to Primary Email.

Can we restrict pupil access?

Yes. But we recommend leaving pupils with external access because our Education Spam Server blocks 99% of spam and flags or deletes any emails sent to pupils based on the content of the message.

Can I connect using Microsoft Outlook?

Schools subscribing to the Premium package can connect using Microsoft Outlook 2003 and 2007.

Can I Connect using my Smart Mobile Phone?

Schools subscribing to the Premium package can connect using mobile devices with Exchange compatibility (PDAs, Windows Smart Phones and iPhone 3G)

How can I connect to my mailbox?

Depending on the package selected, you can connect to Primary Email via HTTP, RPC over HTTPS, Activsync and OMA.